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Digital goals, Human Touch.
Our cutting-edge technology solutions are designed to seamlessly integrate with your existing systems and workflows, making the transition to new technologies as smooth and painless as possible.
Seemlesss IT Support.
We understand that downtime and disruptions can be costly for your business, which is why we work tirelessly to ensure that your systems are always up and running.
What We Do
Service Level Agreements
Our SLAs cover a range of areas, including labour and equipment, and are designed to provide clear guidelines on what our clients can expect from our services.
Rental of IT Equipment
Our rental options include a range of hardware and software solutions, from laptops and desktops to servers and networking equipment.
Hosted Servers
With our hosted server solutions, businesses can enjoy the peace of mind that comes with knowing that their data and applications are being stored in a secure, off-site location with advanced security measures and regular backups.
365 Cloud Products
For businesses of all sizes, Microsoft 365 cloud products can provide a range of tools and services to improve productivity, collaboration, and communication.
Hosted Tecfinity App [spares ind.]
The Tecfinity app is a cloud-based platform that allows businesses to streamline their IT management, communication, and collaboration all in one place.
Support
We understand that technology can be complex and frustrating, which is why we are committed to providing our clients with expert support whenever they need it.
Firewall Support
Firewalls are a critical line of defense in protecting businesses from cyber threats, and ensuring that they are properly configured and maintained is essential.
Online Backup
As an IT company, we offer a range of online backup services to help our clients ensure that their data is always safe and secure.
Onsite Technician
Our highly skilled onsite technicians are available to provide fast, friendly, and expert support for a range of issues, including hardware and software installation, maintenance, and troubleshooting.
How We Do It
A
First Response Time:
Our support team is trained to quickly assess and respond to customer needs, and we utilize advanced support tools to ensure that no request goes unanswered.
We are proud of our low first response time metrics, as it demonstrates our commitment to providing top-notch customer support.
We believe that delivering fast and efficient support is critical to building long-term customer relationships, and we are dedicated to continuing to improve our first response time to better serve our valued customers.
B
Time to Resolution:
We understand that when our customers have an issue, they want it resolved quickly and efficiently. That's why we focus on our time to resolution metrics to ensure that we are delivering timely solutions to our customers' problems.
Our expert support team is well-equipped to tackle a wide variety of technical issues, and we use advanced support tools to streamline our support processes and improve efficiency.
We take pride in our low time to resolution metrics, as it reflects our commitment to providing top-notch support services to our valued customers.
C
Customer Satisfaction:
At our IT company, we place great importance on customer satisfaction
We are dedicated to providing the highest level of support to ensure that our customers are completely satisfied with our services.
Our expert support team is committed to providing quick and efficient solutions to our customers' technical issues.
We are proud of our high customer satisfaction ratings, as it is a testament to our hard work.